Obtaining Remote Support

Obtaining remote desktop support from Unique Infotech is totally secure, ultra convenient and easy to initiate. To allow remote support, your computer must be connected to the internet and the Team Viewer remote support client must be running.

Save and close any documents that you have open as the computer may have to be restarted or the user logged out during the troubleshooting process. Additionally, all applications should be closed unless they are specifically related to issue the support technician will be looking at.

During remote support, your computer cannot be used for the entire remote support session. While the majority of remote support issues are resolved in 15 minutes to 1 hour, complex issues may take more time. We recommend arranging a time with a Unique Infotech technician that is convenient and will cause the least disruption to your work. During lunch or times when you wil be out of the office or in meetings are ideal times.

When instructed, please download and start the appropriate Team Viewer download:

Windows

Supports PC and Mac notebooks and deskops running either Windows XP, Windows Vista, Windows 7 and Windows 8 operating systems. (Download)

Mac

Supports Mac notebooks and desktops running Mac OS X operating systems. (Download)

Once downloaded, you will be requested for your ID and Password. Our Managed IT customers may already have Team Viewer installed on their workstations and need only supply the ID and Password.

Free Consultation

  • Ready to engage Unique Infotech? Contact us today on (03) 9419 3396 to organise an onsite consultation to talk about your organisation's IT.
     

    During the consultation, we'll discuss your business and business objectives, workflow and evaluate your current IT systems and issues. After assessment we will provide important recommendations to improve the reliabilty and security of your IT, increase productivity and collaboration and reduce expenses.